Latest update: November 12, 2019
“IQOS CLUB” LOYALTY PROGRAM
“IQOS CLUB” (hereinafter, the “Program” or “IQOS Club”) is a program of Superior Tobacco Company Curacao N.V. (hereinafter “STCC”), company with offices in Veeris/Parke Komersial 29, Willemstad, Curacao, telephone number (599-9) 4623022
IQOS Club is addressed to legal age IQOS users and legal age smokers residing in the Curacao, and is subject to the following terms and conditions:
1.1 User.Legal age person who has acquired an IQOS, is registered in the STCC database and has registered their device.
1.2 Beneficiary. Beneficiary refers to the User properly affiliated with the Program who has been issued an IQOS CLUB CARD.
1.3 Benefits. By fulfilling the Program’s conditions, the Beneficiary will accumulate points that can be redeemed at IQOS stores and stores associated to Oh My Card (“OMC”) (list of associated stores available at www.iqos.com, as applicable).
1.4 Oh My Card (OMC). Vendor dedicated to services pertaining the creation of loyalty program; it is the provider of the cards and system of points accumulation and redemption of points for the IQOS CLUB program and is responsible for the adequate operation of the points accumulation and redemption system used for IQOS Club.
1.5 IQOINS Points. Points awarded to Beneficiaries for different activities. They can be redeemed at IQOS stores and stores affiliated to OMC available at www.iqos.com.
This Program will start on the twentieth (20th) of November of the year two thousand nineteen (2019), and will remain in effect indefinitely. The Program may be terminated unilaterally by STCC and the publication of said cancellation on www.iqos.com a month before the effective date of the cancellation shall suffice. Once the cancellation is published, the Beneficiaries shall be notified by email at the email address they have provided for contact purposes.
3.1. IQOS CLUB CARD: Users may join IQOS CLUB by visiting IQOS stores and points of sale, or by contacting the IQOS Customer Service Center (+599 9 788 9998). When the User registers for the Program, a card with a unique number will be assigned to them (“IQOS CLUB CARD” or “the card”), which the Beneficiary must present for the accumulation and redemption of IQOINS Points. The IQOS CLUB CARD will be provided by presenting their official identity card or passport.
3.1.1 The IQOS CLUB CARD is not a credit card.
3.2. IQOINS Points accumulation: The Beneficiary will accumulate points on their IQOS CLUB CARD, which must be presented along with an official identity document for points to be credited. In case of not having the physical card at hand when making a purchase or activity that generates IQOINS Points, the Beneficiary may also indicate the number and security code of their IQOS CLUB CARD, in addition to presenting their identity card or passport. Points may be accumulated by performing the following activities:
3.2.1 PURCHASES at IQOS stores: The Beneficiary will accumulate IQOINS Points in proportion to the value of their purchase. Points will be granted according to the following percentages related to the amount consumed in a single invoice / purchase in official IQOS points of sale:
•From ANG 0.01 to ANG 99.99 earn 2% of the purchase value
•From ANG 100.00 to ANG 99,999.99 earn 3% of the purchase value
3.2.2 REFERRING: The Beneficiary will accumulate IQOINS when referring an adult smoker who has not been referred by another person and who purchases an IQOS device for the first time. Both the Beneficiary (who refers) and the adult smoker referred by him (“Referral”) receive 35 IQOINS Points accumulated on their IQOS CLUB CARDS. In the case of the Referral, they must proceed to register as a Beneficiary in order to receive the points; otherwise, the points would be discarded.
3.2.3 Other Activities: During the Program’s duration, STCC may offer other activities to Beneficiaries allowing them to generate additional IQOINS Points from time to time. STCC will communicate these activities and rewards through its website www.iqos.com.
3.3 Additional Information:
• 1 IQOIN Point is equivalent to ANG 1.00.
• Under no circumstances may IQOINS Points be exchanged for cash.
• The Beneficiary may access the Program and Points verification platform through the link https://backoffice.ohmycard.com/iqoscw with their IQOS CLUB CARD number to check the amount of IQOINS Points accumulated.
• IQOINS Points are personal and are not transferable to any other person or entity.
• All IQOIN Points will be registered to the Beneficiary's account within forty-eight (48) hours after a purchase.
• In case of loss of the card, the Beneficiary may obtain a duplicate at IQOS stores. The points accumulated on the lost card will be transferred to the new one in 7 business days.
• Points are not generated or accumulated in purchases made with redeemed points or in purchases with gift cards.
• STCC and participating stores reserve the right to not grant or redeem IQOINS Points in case of suspected fraud or deceit by any person or Beneficiary that may result in a denaturalization of or deviation from the conditions or object of the Program, or in breach of any of the Program’s Terms and Conditions.
4. IQOINS POINTS EXCHANGE AND BENEFIT REDEMPTION.
To redeem IQOINS, the Beneficiary must present the physical IQOS CLUB CARD and official Identity Card or Passport to validate their identity, ownership of the IQOS CLUB CARD and legal age.
4.1. Points may be exchanged at IQOS stores, on purchases made via the IQOS Customer Service Center (+599 9 788 9998), and stores affiliated to OMC available at www. iqos.com
4.2. Beneficiaries will have until October 31 of each year to redeem their IQOINS accumulated during the previous year. Failure to do so before the date indicated, will result in the automatic deactivation of the remaining points, which will be lost and would no longer be subject to being claimed or redeemed.
4.3. To address any inconvenience in relation to the accumulation or redemption of Points, the Beneficiary may contact OMC directly by entering www.ohmycard.com, or the IQOS Customer Service Center (+599 9 788 9998).
5. In the event of any violation by the Beneficiary of the terms and conditions contained herein or any conduct that may threaten STCC, the latter reserves the right to cancel the Beneficiary's affiliation to the Program, which shall be communicated to the Beneficiary via email.
6. PROGRAM TERMS AND CONDITIONS UPDATES.
STCC may modify the terms and conditions of the Program at any time, these modifications will be published on the website www.iqos.com. Similarly, STCC unilaterally and without cause may terminate the Program at any time. Notice of the cancellation shall be made available at www.iqos .com one month prior to the cancellation’s effective date for Beneficiaries to have a chance to redeem their remaining IQOS Points during that time.
7. DATA PROTECTION.
We need your information in order to always provide you with the highest quality standards and the proper execution of the Program. By requesting their registration in the Program, the Beneficiary expressly accepts and declares that it authorizes the processing of their personal data for the execution of the Program, including being contacted by STCC directly or via third parties regarding the Program, its modifications, cancelation and benefits. Beneficiary understand that their information is being treated under the terms of Philip Morris International’s Privacy Notice, available at www.iqos.com, and applicable regulation. If the Beneficiary wishes to modify, rectify or delete their data, they may do so by contacting STCC via the Customer Service Center number +599 9 788 9998.