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This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Curaçao who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.
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International assistance

Get support when you're away from home.

A woman holding travel documents.
A man with a rucksack holds an IQOS device.

With you wherever you go

Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.

A woman looking at the back of an IQOS box.

You’re never overlooked overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you*.

*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

Travel documents, a mobile phone and an IQOS ILUMA PRIME Holder and Pocket Charger on a table.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

A woman uses an IQOS ILUMA device while sitting in a car.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

FAQs about IQOS

Welcome to IQOS

IQOS Service & Support

Explore all FAQs

Something we haven’t covered?

There are several ways you can reach us.

  • Facebook icon.

    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

    Visit our Facebook page.
  • Email icon.

    Send us an email

    Write to us. Our inbox is never too full.

    Email us
  • FAQs icon.

    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Check our FAQs.
  • Phone icon.

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Call us

This product is not risk-free and provides nicotine, which is addictive. Only for use by adults.
E produkto aki no ta liber di riesgo i ta kontené nikotina, kua ta adiktivo. Solamente pa usuario adulto.
Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.

This tobacco product damages your health and is addictive