Please enter your date of birth to confirm you are an adult user of nicotine or tobacco products.

CONFIRM

Sorry!
This website is intended only for users of nicotine or tobacco products who are over 18.

We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Curaçao who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Which IQOS can we help you with?

Your first steps with IQOS 2.4

Getting started with your IQOS 2.4

1.Press the button on your IQOS 2.4 for one second until you see a light on your Pocket Charger. No light? Try charging your IQOS with the IQOS AC power adaptor and cable.

2. Open the lid, insert the Holder into the Pocket Charger, and close. When the small light flashes, your device is charging.

3. Gently insert a HEETS stick into the Holder, being careful not to twist.

4. Press and hold the Holder button. After one vibration, the Holder light will slowly pulse. When the light stops pulsing and stays sold, your Holder is ready to use.

5. If the light starts fading, it's almost time to remove the HEETS tobacco stick. When the light turns off, recharge your device before using it again.

Charging your IQOS 2.4

1. Take out your used HEETS tobacco stick from the Holder.

2. Put your IQOS 2.4 PLUS Holder in the Pocket Charger and close the lid. When you see a small light flash, your Holder is flashing.

3. After a few minutes, the small light will stop flashing. Your Holder is charged and ready to use.

4. When the battery lights on your Pocket Charger fade, plug it into a wall outlet using your IQOS cable and AC power adaptor to recharge.

Cleaning your IQOS 2.4

1. Wait for your IQOS 2.4 to cool down then slide the cap off.

2. Tap out any loose tobacco from inside your Holder then insert the cleaning tool. Once in, gently twist two or three times before carefully removing it.

3. Clean your device using the cleaning sticks as often as you can. Remember to avoid the blade, and don?t forget to clean the cap top to bottom too. A cleaner device makes for a better taste experience. It?s as simple as that.

That?s not all. There?s more useful information in our IQOS 2.4 User Guide.

Our IQOS 2.4 User Guide will let you delve deeper into how your device works and what it can do.

Download our IQOS 2.4 User Guide

Something we haven’t covered?

There are several ways you can reach us.

  • Like button icon
    Facebook us

    We’re very social on our social media,
    so feel free to message us with any questions
    and we’ll get back to you in minutes.


    Our Facebook Page
  • Email icon
    Send us an email

    Write to us.
    Our inbox is never too full


    Email us
  • Phone icon
    No question is too small

    Your question might have already
    been asked before. Browse our FAQs
    to see if there’s an answer waiting for you.


    Look through our FAQ
  • Phone icon
    Give us a ring

    Sometimes you just want to hear a human voice.
    We get it. That’s why our phone support
    line connects you directly to an IQOS expert.


    Get in touch

This product is not risk-free and provides nicotine, which is addictive. Only for use by adults.
E produkto aki no ta liber di riesgo i ta kontené nikotina, kua ta adiktivo. Solamente pa usuario adulto.
Dit product is niet risicovrij en bevat nicotine, wat verslavend is. Alleen voor gebruik door volwassenen.

This tobacco product damages your health and is addictive