1. Press IQOS 3 Multi Button for 1 second
2. The Battery Status lights will turn on and indicate the level of charge
The lights will fade in and out to confirm a reset.
- At the start of the heating (once you press the Button to start) - one vibration
- When the device is ready to be used - two vibrations
- When the experience is nearly complete (30 seconds prior the end of the tobacco session) - two vibrations
Any red light indicates that there is a device error or device operates outside its operating temperature (0 - 50°C).
Please, perform a reset of your device and try again: "How can I reset my IQOS device?"
Still no luck? Please contact Customer Care +599 9 788 9998 Monday to Sunday 10:00 AM to 7:00 PM or ask for assistance at the nearest IQOS Store.
The smart blade self-cleaning process can also be activated through the IQOS Connect app on demand.