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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Curaçao who would otherwise continue to smoke or use nicotine products.Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults.Please visit the Important Information page of this website for further risk information.

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Welcome to IQOS Care
for your IQOS 2.4 Plus

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First steps

Using IQOS 2.4 Plus is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

Learn more

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Rapid Replacement

If you are entitled for a replacement, with our rapid replacement service you won't have to wait too long for a new device to arrive or even leave your home

Learn more

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International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free

Learn more

Something we haven’t covered?

There are several ways you can reach us.

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    Facebook us

    We’re very social on our social media, so feel free to message us with any questions and we’ll get back to you in minutes.

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    Send us a tweet

    Our Twitter account is available every day from xx to xx. Tweet us your questions and we’ll get back to you in a flash/minutes.

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    Send us an email

    Write to us. Our inbox is never too full.

    Email us
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    No question is too small

    Your question might have already been asked before. Browse our FAQs to see if there’s an answer waiting for you.

    Look through our FAQ
  • Phone icon

    Give us a ring

    Sometimes you just want to hear a human voice. We get it. That’s why our phone support line connects you directly to an IQOS expert.

    Get in touch
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