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We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Curaçao who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

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Care you can count on

Smiling person holding IQOS Originals Duo holder in red color.

Hands holding a mobile phone and IQOS Originals One device, downloading the app to get a full professionnal maintenance.

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

Hands typing on laptop while holding IQOS Originals ONE heated tobacco device.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont have to wait to long for a new device to arrive or even leavve your home

Find out more

Hands holding a mobile phone and IQOS Originals One device, downloading the app to get the most of the heated tobacco device.

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

Find out more

Hand holding a mobile phone, upgrading IQOS Originals ONE heated tobacco device firmware.

Firmware Upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

This tobacco product damages your health and is addictive