We Care

This website contains information about our smoke-free products and we need your age to make sure that you are an adult in Curaçao who would otherwise continue to smoke or use nicotine products. Our nicotine and tobacco products are not an alternative to quitting and are not designed as cessation aids. They are not risk free. They contain nicotine, which is addictive. Only for use by adults. Please visit the Important Information page of this website for further risk information.

Care you can count on

Smiling person holding IQOS Originals Duo holder in red color.

Hands opening an IQOS Originals Duo device box, to discover all benefits of MyIqos.

First steps

Learn how to use, clean and charge your IQOS device and ensure to enjoy the best IQOS Experience

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Turquoise IQOS Originals Duo device on a laptop.

Your personal IQOS Coach

Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.

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Turquoise IQOS Originals Duo device on a notebook next to glasses.

Complete service: Professional Device care

Get a full professionnal maintenance for your IQOS device either in any IQOS store or from home

Man holding IQOS Originals Duo device in Turquoise in one hand and a mobile phone in the other hand.

Troubleshooting

Sometimes a quick fix is all it takes, let us help you to troubleshoot your IQOS device.

Smiling woman holding a turquoise IQOS Originals device and a mobile phone.

Accidental Damage Coverage

If you accidentally damage youe IQOS device, we'll replace it for free* so you can continue enjoying your IQOS moments with one less thing to worry about.

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Woman opening an IQOS box delivered to her home

Rapid replacement

If you are entitled for a replacement, with our rapid replacement service you wont have to wait to long for a new device to arrive or even leavve your home

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Turquoise IQOS Originals heated tobacco device, held by smiling couple

International assistance

If you are on a holiday or travelling for work in a country where IQOS is available and your device is damaged, let us know and we'll send you a replacement for free*

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Man holding IQOS originals Duo device and typing on laptop.

Firmware Upgrade

We're always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.